Privacy Policy

Last updated: 11 October 2026

K Facilities is a community management app used by residential communities (residents, community administrators and guard posts). Accounts are created by the community, not by public sign-up. This policy explains what we collect, why, and your choices.

Information we collect

• Account: name, mobile number (your login ID), optional email, emergency contact, number of occupants, and the property (door) you belong to.
• Visitors you register or that arrive at the gate: visitor name, mobile number, vehicle plate, identity card (IC) number when recorded by a guard, visit times, and who registered, confirmed, admitted or cancelled the pass.
• Fees and payments: bills, payment references, payment slips you upload, receipts and the community's income and expense records.
• Community activity: tickets and photos you submit, poll votes, announcements read, SOS calls and guard shift records.
• Device and security: sign-in sessions, a push notification token if you allow notifications, and an audit log of sensitive actions.

We do not collect your location, contacts or advertising identifiers, and we do not use your data for advertising.

How we use it

Only to run your community's services: signing you in, visitor access and gate security, billing and receipts, announcements, polls and tickets, and keeping a record that can be checked if an incident happens.

Who can see it

• Residents see their own property's records and their own visitors.
• Community administrators see what their granted permissions allow (for example payments, residents or the visitor log).
• Guard posts see the visitors and information needed at the gate.
• We never sell personal data. Service providers that host the app (servers, storage, push notifications) process data only on our behalf.

Security and retention

Data is sent over HTTPS, passwords are stored hashed, and sensitive actions need password confirmation and are logged. Records are kept while your community uses K Facilities, because visitor, payment and receipt history may be needed for security and accounting. Notifications are removed automatically after a period.

Deleting your account and data

To delete your account, ask your community administrator or contact us (below) from your registered mobile number. Your login is closed and your personal profile is removed. Records the community must keep for security or accounting (such as visitor logs, payments and receipts) are retained in that community's records.

Contact

Questions or requests: contact your community administrator.